Traverse City, Michigan
Phone: 231-421-5623
Text the Store @ 231-580-4588

Mad Mike’s Guarantee

“Our Guarantee has no fine Print.”

All Mad Mike’s computer systems are sold with the following guarantee.

100 % satisfaction guarantee:

If for any reason you are unhappy with your Mad Mike’s PC during the first 10 days after purchase, simply return it for a full refund, or an exchange. This does not apply to Custom PCs or Special Orders. 

Labor Guarantee:

Any labor performed on your Mad Mike’s system under the warranty will be done free of charge. We don’t care if you screwed it up, your kids, or even you’re Grandma. It doesn’t matter.  We just fix it, and you usually get your system back within 24 hours. Our warranty labor even covers system reloads, and virus removals. 

Lifetime Computer System and Parts Satisfaction Guarantee:

If your Mad Mike’s system doesn’t function the same way as when you bought it, we will repair it, exchange it, or refund it for as long as you own your computer. (Parts and Labor are covered in accordance with original warranty at time of purchase.)

Trade Up Guarantee:

All Mad Mike’s systems will come with a thirty (30) day worry free full credit upgrade to a bigger system.  If you decide that you want a bigger box after you get home, bring in the old one, get the new one for only the difference of the new price.

Common sense exceptions:

  1. We are not responsible for your data, BACK IT UP!
  2. We only cover our parts that we sell.
  3. Physical damage is not covered.
  4. Any alterations to your system not done by Mad Mike’s that cause damage or failure will not void the warranty on the system, but it may void the warranty on the Part. You might have to wait for warranty verification from the manufacturer, and of course the labor guarantee is still in place.
  5. For the trade up, the system or monitor must be in like new condition, and have the original box.
  6. All work will be performed at our locations.
  7. Software is not guaranteed for life, keep your CD’s as we will not load applications illegally.
  8. Network Support is not covered.
  9. When we sell you a Mad Mike’s we include the Barcodes from original parts, we cannot warranty any parts without the original barcode, keep them in a safe place. And do not loose them or No Warranty! They are usually in the motherboard box you received when you pick up your new box.
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