Tech Tips

You don’t have to dig through a pile of information if your computer is having a problem. For your convenience here is a list* of Tech Support Website Links and Useful Information.

* These are reference only, we don’t own, control, or represent them. Information provided may be copyright or intellectually owned by the site.

Battery Instructions

Mac Repair Information

NEVER Ever let anyone log on to your PC that you don’t personally know. No company offers to logon to check for a problem, these are scams and they are trying to steal your identity!!!

If your PC got a Tune-up, MM Pack, Virus Removal; you need run the tools manually they are not automatic.

  1. Virus Software: We replaced any Existing Versions with a free one unless we were directed not to do so. We use Avast for Mac, it is and orange icon with an A in the Center. It is on the top Search line or click on Spotlight Search Icon on top right, type in Avast, Click on the application, Click on the Scan button on left side, Click on Start button under Full Scan. After it has completed, click on Delete if it finds anything or if its clean just click close.
  2. CCleaner is loaded on your PC; it needs to be run manually once a week, Click on RED CCleaner Icon, or Click on Spotlight Search line and type CCleaner, Click on the application, Answer Yes if asked to Run, Click on the Cleaner button on top Left, Then Click on Run. When it says 100% your done, We recommend that you don’t run the other options.
  3. Malware-Bytes: Double Click Malware byes (blue M), or Click on Spotlight Search line and type Malware click on the application, Answer Yes if asked to run, then Click on Scan button, if errors are found, click on Remove Selected, If you are asked to Reboot, click on reboot.
  4. Team viewer: Double Click on the BLUE icon with two white arrows, this app allows us to connect to your PC for small fixes or to show you something simple. Answer yes if asked, then read us the ID and Password so we can help.

Computer Repair Information

If your PC got reloaded:

  1. If data retrieval was successful, your old Data will be saved under c:\old, there is a shortcut on the desktop. The main user’s data is copied to my documents and the favorites are also copied. ANY old programs such as Microsoft Office. Will need to be reloaded, only data can be transferred, not applications.
  2. When attempting to open an old Document, if you get the message that Windows doesn’t know what to do with this File and asks you to browse the web or select it from a List, DO NOT *** try it, this is your warning that you must load the application from a CD or Download it. Failure to do so could result in another reload.
  3. If your printer is local and a USB, Do Not Plug it in until you load the CD: Your printer will need to be reloaded, DO NOT PLUG your printer back in to the computer until you load the printer software first, during the install process your software should ask you to connect your printer now. Do so and continue to follow the instructions.

If your PC got a Tune-up, MM Pack, Virus Removal or reload; you need run the tools manually they are not automatic:

  1. Virus Software: We replaced any Existing Versions with a free one unless we were directed not to do so. We use MSE or Defender from Microsoft, it looks like a Green House on the start Bar for Windows 7, if you have 8.1 it looks like a brick wall or Windows 10 a White Shield , The Program acts like a Traffic Signal, Green is go, Orange is Caution and Red means Stop, If it is any Color other than Green just double click on it and follow the Directions. For Windows 8 or 10 you need to open it to see the colors on the Program.
  2. CCleaner is loaded on your PC; it needs to be run manually once a week, Double Click on RED CCleaner Icon, Answer Yes if asked to Run, then Click on the Cleaner button on top Left, Then Click on Run. When it says 100% your done, We recommend that you don’t run the other options
  3. Malware-Bytes: Double Click Malware byes (blue M) on desktop, Answer Yes if asked to run, then Click on Scan tab on left side, make sure THREAT SCAN is checked and click on Start Scan. If you are having more items than usual, you can run the Custom Scan, Click on Custom Scan to highlight it, then Click on Configure Scan, then make sure all boxes are checked, then hit Scan Now. This scan can take over 24Hrs to run.
  4. Team viewer: Double Click on the BLUE icon with two white arrows, this app allows us to connect to your PC for small fixes or to show you something simple. Answer yes if asked, then read us the ID and Password so we can help.

Your Internet Explorer is reset back to factory defaults; all password information may be reset. You may need to redo login information for banking or other password sites. We also load Google Chrome and Firefox, not all browsers work on all Web sites. It is very common to bounce between browsers.

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